> For the complete documentation index, see [llms.txt](https://hthcapital.gitbook.io/izigift-help-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hthcapital.gitbook.io/izigift-help-docs/basics/adjust-gift-card-balance.md).

# Adjust Gift Card Balance

The **Adjust Balance** action lets you increase or decrease the balance of any gift card directly from the iziGift dashboard. Whether you need to add funds for a customer service gesture or reduce a balance after a partial refund, you can do it in a few clicks without leaving the app.

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## How it works

1. **Find the gift card** — Navigate to the gift card you want to adjust. You can find it on the **Orders** page or on a **Campaign Detail** page.
2. **Open the Actions menu** — Click the **Actions** button on the gift card row.
3. **Select Adjust Balance** — Choose **Adjust Balance** from the dropdown menu.
4. **Choose a direction** — Use the dropdown on the left side of the amount field to select **Increase** (add funds) or **Decrease** (remove funds).
5. **Enter the amount** — Type the dollar amount you want to add or remove. The currency is automatically set to your store's default currency.
6. **Confirm** — Click **Adjust Balance** to apply the change. The gift card's remaining balance will update immediately in the dashboard.

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## When to use it

| Scenario                      | Direction            | Example                                                                             |
| ----------------------------- | -------------------- | ----------------------------------------------------------------------------------- |
| **Customer service credit**   | Increase             | A customer had a bad experience — add $10 to their gift card as a goodwill gesture. |
| **Promotional top-up**        | Increase             | Run a "double your balance" promotion and credit loyal customers.                   |
| **Partial refund correction** | Decrease             | A customer was over-credited and you need to reduce the balance.                    |
| **Balance error fix**         | Increase or Decrease | A gift card was issued with the wrong amount — adjust it to the correct value.      |

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## Important notes

* **Currency** — The adjustment always uses your store's default currency. You cannot adjust a gift card in a different currency than the one it was issued in.
* **Disabled gift cards** — You cannot adjust the balance of a disabled gift card. The Adjust Balance option will be grayed out in the Actions menu.
* **Minimum amount** — The amount must be greater than zero. Use the direction dropdown to control whether funds are added or removed.
* **Shopify sync** — Balance changes are applied directly through the Shopify API, so the updated balance will also be reflected in your Shopify admin under **Products > Gift cards**.

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## Permissions

Adjusting gift card balances requires the following Shopify API scopes:

* `write_gift_card_transactions`
* `read_gift_card_transactions`

If these permissions haven't been granted, iziGift will prompt you to approve them when you try to adjust a balance.

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## Troubleshooting

**"Please grant the necessary permissions to adjust gift card balances"**

Your store hasn't granted iziGift the required Shopify API scopes. Go to your Shopify admin and re-approve the iziGift app to grant the updated permissions.

**"The currency provided does not match the gift card currency"**

This can happen if the gift card was originally issued in a different currency than your store's current default. Contact support for assistance with multi-currency adjustments.

**"There was an error adjusting the gift card balance"**

This is a general error from the Shopify API. Common causes include:

* Trying to decrease a balance by more than the current remaining balance.
* The gift card has been deleted or is in an invalid state in Shopify.

If the issue persists, contact iziGift support.

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## Need help?

If you're running into an issue that isn't covered here, reach out to iziGift support through the app dashboard and we'll help you get it sorted.